Thursday, January 22, 2009
Our man in academe
A friend put me on to Jeffrey Reitz today, who's a prof in ethnic, immigration and pluralism studies at the University of Toronto. The rumour is he conducted a study into the CIC processing centre in Vegreville, AB, and found rampant racial discrimination and probably the bones of small animals and god knows what else. I am hunting for it and shall post it here when found.
Touchdown
So they tried to deliver the effing package one more time, and one more time it was rejected, apparently by security guards who rejected the package on the grounds that it had to be addressed to a particular person, who shall remain a mystery, at least for the time being. I'm thinking back to Karri's phone call with someone at the Abu Dhabi police station there, who couldn't give us a name "because there were several people" it could go to and am wondering if we were lax in our investigations or if there really is some kind of broken link somewhere. I'm assuming that other people have successfully gotten their documentation through, and then back, so probably a bit of both.
At any rate, the FedEx tracking status sprung back into motion and we could follow the stupid thing across Sharjah and so on right up to our door today, and it's waiting for us at the FedEx depot, hopefully with some flowers and a big I'm sorry.
So Mr. O is now writing a letter to the CIC explaining the entire debacle and including photocopies of the documents, and hoping they can come to some kind of solution, on a case by case basis, as they say. My fear is that this is going to set back the entire process even more than it has been already, and June isn't really that far away, in immigration years (kind of like cat years, or is it dog years?). At this point the whole thing has become a kind of irritation in what is otherwise a very normal life, so in a way I feel cheated, as if we've kept our end of the bargain by being good consumer citizens and getting jobs and paying taxes and doing all of that shit, and these formalities are just here to make us older before our time.
And the same goes on the CIC's end: with all the issues of immigrant integration and wasted skills and poverty and systemic racism within the system (more on that later), I'm highly doubtful that they are going to do more but ask that we send it all again, and we'll be stuck in the kind of feedback loop that I have to assume accounts for all the 46-month long unresolved cases on Trackitt. Freaky.
At any rate, the FedEx tracking status sprung back into motion and we could follow the stupid thing across Sharjah and so on right up to our door today, and it's waiting for us at the FedEx depot, hopefully with some flowers and a big I'm sorry.
So Mr. O is now writing a letter to the CIC explaining the entire debacle and including photocopies of the documents, and hoping they can come to some kind of solution, on a case by case basis, as they say. My fear is that this is going to set back the entire process even more than it has been already, and June isn't really that far away, in immigration years (kind of like cat years, or is it dog years?). At this point the whole thing has become a kind of irritation in what is otherwise a very normal life, so in a way I feel cheated, as if we've kept our end of the bargain by being good consumer citizens and getting jobs and paying taxes and doing all of that shit, and these formalities are just here to make us older before our time.
And the same goes on the CIC's end: with all the issues of immigrant integration and wasted skills and poverty and systemic racism within the system (more on that later), I'm highly doubtful that they are going to do more but ask that we send it all again, and we'll be stuck in the kind of feedback loop that I have to assume accounts for all the 46-month long unresolved cases on Trackitt. Freaky.
Wednesday, January 14, 2009
Breaking point
Today we woke up on a mission. I called FedEx and had a heart-to-heart with the random call centre guy, who gave us the same "update" from Dec 14, and promised to have somebody call us back about it asap. I told him if somebody actually called me back, I would fall off my chair. Then when I got to work I wrote a strongly worded letter and faxed it to FedEx HQ in Mississauga. Mr. O, meanwhile, was on the phone with the CIC, trying to ascertain just how we would go about completing his immigration process sans Emirati Certificate of Good Conduct.
Lo and behold, somebody from FedEx called him back this afternoon, somebody with a name AND a private extension. They told him they would call Abu Dhabi to establish the whereabouts of the package (which Mr. O has all but accepted as lost by this point) and either attempt to redeliver it or send it back to us. Mr. O also asked for a letter explaining the reasons it couldn't be delivered, if that turned out to be the case, and/or the reasons for its disappearance, for the sake of a consolation prize for the CIC.
This miniature shitstorm, after months of laissez-faire neglect of my blog and our little experiment, has started me thinking about breaking points. We are all trained to have faith in these little institutions (like mail) and when they break down, I for one am incredulous, until it becomes clear that if I don't do something about it, nobody will. This no doubt makes me spoiled, as spoiled as anybody used to paying money to have things done for me by others. It's a shock when this doesn't happen, or when the system breaks down. And yet, when it does, really there's nothing in place here to help us out. No consumer advocate, no 6 'o clock ass-kicking camera-toting watchdog. Nobody really gives a damn.
Lo and behold, somebody from FedEx called him back this afternoon, somebody with a name AND a private extension. They told him they would call Abu Dhabi to establish the whereabouts of the package (which Mr. O has all but accepted as lost by this point) and either attempt to redeliver it or send it back to us. Mr. O also asked for a letter explaining the reasons it couldn't be delivered, if that turned out to be the case, and/or the reasons for its disappearance, for the sake of a consolation prize for the CIC.
This miniature shitstorm, after months of laissez-faire neglect of my blog and our little experiment, has started me thinking about breaking points. We are all trained to have faith in these little institutions (like mail) and when they break down, I for one am incredulous, until it becomes clear that if I don't do something about it, nobody will. This no doubt makes me spoiled, as spoiled as anybody used to paying money to have things done for me by others. It's a shock when this doesn't happen, or when the system breaks down. And yet, when it does, really there's nothing in place here to help us out. No consumer advocate, no 6 'o clock ass-kicking camera-toting watchdog. Nobody really gives a damn.
FedEx nightmare
We are caught in a FedEx purgatory: the documents haven't been delivered, and yet they haven't been returned. The minimum-wage morons at the FedEx 1-800 number (oh yes, morons is kind) are alternately outrageously unhelpful and outright rude and defensive. It's been over a month now, and we've gotten exactly zero answers for our trouble. I am ready to kick some serious courier ass.
Of course, if they're lost, there's nothing we can do. It would be a huge relief at this point just to get them back. And considering the $150 we paid for the delivery, we've got jack squat from the courier company. (One relatively nice but equally useless moron told us the package was sitting at the AD end, waiting for an account number to be charged to ship them back. Um, another $150? I smell a scam.) Problem is, according to the CIC website, the papers must be delivered by courier, and nobody else is returning our phone calls. Welcome to the black hole. Knowing Abu Dhabi bureaucracy, I doubt that anybody knows what the hell is going on.
Which is fine, sure, I have no use for those documents anyway. It's not like we forked over a couple hundred bucks and spent several months collecting them. It's not like they're crucial to Mr. O's immigration or anything. We'll just call up the CIC and explain, and they'll just waive the whole police thing (really it was just a test of our commitment, to show we really care).
Of course, if they're lost, there's nothing we can do. It would be a huge relief at this point just to get them back. And considering the $150 we paid for the delivery, we've got jack squat from the courier company. (One relatively nice but equally useless moron told us the package was sitting at the AD end, waiting for an account number to be charged to ship them back. Um, another $150? I smell a scam.) Problem is, according to the CIC website, the papers must be delivered by courier, and nobody else is returning our phone calls. Welcome to the black hole. Knowing Abu Dhabi bureaucracy, I doubt that anybody knows what the hell is going on.
Which is fine, sure, I have no use for those documents anyway. It's not like we forked over a couple hundred bucks and spent several months collecting them. It's not like they're crucial to Mr. O's immigration or anything. We'll just call up the CIC and explain, and they'll just waive the whole police thing (really it was just a test of our commitment, to show we really care).
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