Auto-reply

This is interesting mainly for the list of topics to which the minister will not respond:

This will acknowledge receipt of your e-mail to the Minister of Citizenship and Immigration.

If this is a request for case information, the responsibility placed on us by the Privacy Act to protect all personal information precludes us from responding using e-mail unless we are able to verify that you are entitled/authorized to receive the case specific information. In this respect, if you are the applicant or a dependant listed on the application and you provide us with your full name, date of birth, and a file number or Citizenship and Immigration Canada (CIC) client ID, or you are a person to whom we are authorized to release information (written consent on the citizenship or immigration file) and are able to provide the applicant's full name, DOB and the file number or CIC client ID, you will receive a reply by e-mail within 10 - 30 working days. If you are not the applicant or listed dependant or you are not authorized to receive the information, you will not receive a further reply to your e-mail.

*Please note that we will not respond to e-mails concerning the following:

· Assessment of points/qualifications.
· Calculation of time for citizenship eligibility, visit http://services3.cic.gc.ca/ols/ols.do?lang=en.
· Refusal of an application by immigration or visa officials.
· Complaints about the Call Centre (will be sent to CIC officials for necessary action/information).
· Processing of Permanent Resident Cards (will be sent to the Permanent Resident Card Processing Centre for necessary action/information).
· Processing of Citizenship applications (will be sent to the Case Processing Centre in Sydney).
· Requests to expedite processing of cases (will be sent to the processing office).
· Travel documents/requirements for travel to other countries.
· Complaints about U.S. Immigration.
· Issuance of Canadian passports (please consult www.passportcanada.gc.ca).
· Canadian citizens outside Canada seeking assistance (please consult www.dfait-maeci.gc.ca).
· Opinions about recent announcements/news releases/cases.
· Information about visiting, living, working or studying in Canada (please consult www.cic.gc.ca ).
· Information about services in Canada (www.goingtocanada.gc.ca/index.aspx)
· Requests to confirm the legitimacy of a lawyer, consultant or organization.
· Requests for employment with the federal government (please consult www.jobs-emplois.gc.ca ).

If you are a Parliamentarian (Member of Parliament or Senator) seeking to assist the applicant, we will reply to you by telephone or letter.

Please note that e-mail is not a secure channel of communication. CIC is not liable for the unauthorized disclosure of personal information to or the misuse of that information by a third party where we took reasonable means to verify the identity of the party.

For more information about CIC, please visit one of the following sites.

General information - visit www.cic.gc.ca

For the Call Centre, please visit http://www.cic.gc.ca/english/contacts/call. asp.

For a list of visa offices, please visit http://www.cic.gc.ca/english/information/offices/missions.asp.

Application forms - visit http://www.cic.gc.ca/english/information/applications/index.asp.

Permanent Resident Card - visit http://www.cic.gc.ca/english/information/pr-card/index.asp.

Sponsor your family - visit http://www.cic.gc.ca/english/immigrate/sponsor/index.asp.

Immigrating to Canada - visit http://www.cic.gc.ca/english/immigrate/index.asp.

Refugees - visit http://www.cic.gc.ca/english/refugees/index.asp .

Citizenship - visit http://www.cic.gc.ca/english/citizenship/index.asp.

Announcements/News Releases - visit http://www.cic.gc.ca/english/department/media/index.asp.

For on-line services provided by CIC such as a change of address or to check your application status, visit http://services3.cic.gc.ca/ols/ols.do?lang=en.